Returns Policy

All returns must include the following or it will be rejected and returned back to you at your cost:

.           Product purchased from “ianypet.com”

.           Original Condition, no physical damage (exclude damages sustained during transportation on first delivery.

·      Must not sustain further physical damages in the “return” transit. (All return packages must be carefully packed and secured to avoid additional charges).

.           All accessories, manuals, warranty registration card, etc.

.           Original UPC/serial# intact on product and on retail package (Proof of Purchase/Receipt/Invoice)

Additional Return Requirements and Policy:

1.         Shipping charge is the cost of us sending the product to you and will not be refunded (Unless the product/package is damaged or defective upon arrival). No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within five (5) calendar days of the delivery date so we can open a claim and look further into the case. (We may ask for pictures/images  for our records).

2.         All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

3.         Customer is responsible for return shipping expenses unless product or package is damaged or defective upon receipt. In this case, customer will need to contact “Any Pet International” and provide evidence of the aforementioned damages or defects.  “Any Pet International” will then make the necessary arrangements to provide replacements and/or refunds at our expense.

4.         Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent any product from physically being damaged during the return transportation. Customer is responsible for any loss and damages of the return shipping if it occurs.

5.         Upon our acceptance of the merchandise, we will inspect the condition of the item and issue refunds or replacements accordingly. If the item is in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card/payment method used for the original purchase.

6.         Refunds will only be issued once our warehouse receives, inspects, and processes your return.